Thursday, 26 March 2009

ROM -Support Worker Job Description


Ur4jobs at the Upper Room
Support Worker A2 Specialist (Romanian&Bulgarian Nationals)

Job Title: Support Worker A2 Specialist (Romanian&Bulgarian Nationals)
Team: ur4jobs
Reporting to: Project Manager ur4jobs
Date reviewed: March 2009

A. Purpose of Job

The A2 Support Worker will lead on all aspects of services involving Advice, Welfare and Employment provided to A2 Nationals who attend the ur4jobs Programme at the Upper Room, St Saviour’s Church, Cobbold Road, London W12 9LN. They will be involved in the development of the post to meet the needs as they change over time with this particular group. The A2 SW will be responsible for building partnerships with agencies both inside and outside London.

B. Duties

- Promote and initiate partnerships with Employers, Recruitment Agencies and Job Centre Plus to provide legitimate work for client group
- Enter all basic details and make an initial assessment of needs for each client from this group approaching the service
- Explain and assist individuals to meet the legal requirements for working in the UK–as a Migrant Worker, Self-employed worker or as an employee
- Inform clients or employment rights and entitlements in the UK
- Assist clients with direction to ESOL, CIS and CSCS Information
- Assist clients with information on obtaining a National Insurance Number
- Assist clients with information on opening a UK Bank Account
- Assist with translation/Interpreting where necessary
- Explain Healthcare entitlement and link into healthcare provision.
- Organise initial travel expenses for clients who have obtained employment
- Liaise with Project Manager and other ur4jobs staff and volunteers. To share information with other staff when appropriate.
- Keep accurate records covering client activity and appropriate financial records
- Provide practical and emotional support and encouragement to this client group within the centre, fostering a mutually supportive and open relationship with this group
- Maintain good relationships with all involved within all internal and external bodies and to build new relationships with appropriate groups
- Carry out any other duties as necessary, commensurate with the post
- Report on activity each month in written form supplying a report to the Project Manager at supervision sessions
- To keep accurate written statistics in keeping with ur4jobs Statistics format and supply to Project manager at supervision sessions
- To participate in staff meetings, supervision meetings, training, team development sessions and other meetings as required. To report back as appropriate
- To share responsibility for the effective use of administrative systems in respect of clients records and staff communications
- To undertake all duties with particular reference to the Equal Opportunities and Health and Safety requirements of the Upper Room/ur4jobs Organisation

C. Conditions of Service

This is a part time post totalling 17.5 hours per week. Opening hours of the ur4jobs Project are 13.00 – 18.00 on Mondays and Fridays with unpaid lunch break of half an hour. The remaining hours are self-scheduled. The successful candidate will be engaged under a Service Level Agreement (self-employed).
Outside meetings, training and subsequent travel are included within the 10 hour total.
Overtime is not paid but time off in lieu will be granted for additional hours worked. Time off in lieu should be taken within the month it is incurred.

All job descriptions are subject to periodic review:

SALARY £13.50 per hour

LENGTH & TERMS of Service Level Agreement 14 weeks

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